UK Free Delivery

Estimated delivery 1-4 working days.

Orders placed before 1pm will normally be sent out on the next working day (Monday to Friday).

Please allow up to 3 weeks for bespoke orders - talk to us if you need it sooner.

European Delivery - £8.00

Estimated delivery 3-7 working days, depending on location (including Switzerland & Norway)

Please allow up to 3 weeks for bespoke orders - talk to us if you need it sooner.

Rest of the World Delivery - £17.50

Estimated delivery 5-10 working days depending on location.

Please allow up to 4 weeks for bespoke orders - talk to us if you need it sooner.


All our orders require a signature upon delivery.

Tax & Duties

All packages are dispatched from our studio in Leicestershire, UK. Customers may be liable for any customs and import duty. These charges must be paid by you.  Customs policies vary from country to country, so we suggest you check it out before you place an order.  We cannot be liable for any custom or import duties.

There is no import or customs duty to EU member countries.

Duty calculator 


We want you to be happy and fall in love with your new eyewear.

If you're not - we want to put it right.

We're happy to offer alternative styles and advice, or issue you with a full refund. 

Returns are free to the UK only. If you need to return or exchange an item, email us at including your name and order number. This is UK only at present.

Returns must be made within 14 days after you have received your package. Return to us - in the condition they arrived in, we'll send you a pre-paid label (UK only) and you obtain proof of postage.

Home Try On - UK ONLY

When you've found the perfect pair, return all frames to us free of charge (UK only), include your order number and let us know which frame's a keeper. Then we’ll talk you through lens options. We'll get going on your order and refund any difference. Read more about Home Try On here.

We offer one postage-free return per set of Home Try On frames per customer, so for subsequent frame returns postage will be applied.

Optical Returns

All frames can be returned and refunded, but custom made items, like your bespoke prescription lenses are unfortunately non-returnable. We always advise you double check the size of frame against a current pair to avoid ill fitting glasses.

Once we receive the return, you're entitled to an exchange or full refund - whichever you prefer. Refunds will be issued within 48 hours of receipt of your item. Depending on your bank please allow up to 1-3 weeks for credit to appear on your statement.

Free of Charge returns currently UK only.


Please email us with your name and order number, so that we can process your return. The cost of return postage is the buyers responsibilty. Once received we will process your return, this can take 1-3 weeks, depending on your bank, to appear on your statement.

When returning items from outside the UK please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly.

Unfortunately failure to do this will result in the parcel being held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released. This is a non-refundable charge.