Terms & Conditions...yawn

Sales

Orders placed on our website are subject to our Terms & Conditions.  

You need to be over 18 to purchase from us. When you place an order, you enter into a contract of sale with us and we will send you an e-mail confirming receipt of your order, with the details of your order. Your item will be dispatched once full payment has been received.

We sell to people in the UK and beyond. We reserve the right to refuse service to anyone at any time for any reason but usually we're jolly nice.

The final acceptance of your order will be complete at the time we send you a dispatch confirmation email.

You may cancel the order at any time within 14 days by contacting us by email and ensuring the products are in resalable condition.  You are legally obliged to look after them for us while they are in your possession.

TRYATHOME - Discount code

The TRYATHOME code is designed to make it easier and more affordable to try on frames at home before deciding what to keep or have fitted with lenses.

How it works:

  • Add 3 or more home try-on frames to your basket.

  • At checkout, use the code TRYATHOME to reduce the total upfront cost to half, instead of paying full price for each frame.

  • This code is not a discount on the final price. It simply reduces your initial outlay while you're deciding.

After your try-on:

  • If you return all the frames, your £100 is refunded in full.

  • If you decide to keep one or more frames, the value of the frame(s) is deducted from the £100, and we refund the difference if applicable.

    • For example, if you keep one £50 frame, we refund £50.

  • If you return one or more frames to have lenses fitted, we calculate the total cost (frames + lenses), deduct the £100 already paid, and confirm either the remaining balance to pay or any refund due.

Important notes:

  • The TRYATHOME code is only valid for home try-on frame orders. It cannot be used on lenses, accessories, or any other services.

  • If you choose to go ahead with lenses, your £100 payment will be applied toward the final total.

  • The TRYATHOME code is intended to simplify the process, not reduce the price of frames or lenses.

Prices  

All prices are given in Pound Sterling and displayed on the site, except in case of obvious error. Prices may change and offers may be withdrawn at any time. The prices do not include delivery charges which are added to your order at checkout.

Payment Terms

Full payment must be received for your order before it is dispatched. 

Returns

Please refer to our shipping + returns page for our returns policy.

Website Display

We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website, but what you will see on your monitor may vary. 

We are the owner of all the material published on our site (unless accredited to third party). All such rights are reserved.

Offers & Discounts

Lovely offers and discounts we run are subject to terms.  Only one offer or discount code to be used per transaction.

Pupillary Distance (PD) & Optical Centre Measurements Policy

At Peep Eyewear, we take great pride in getting everything accurate and making sure our customers are happy with their eyewear. As part of our dispensing process, we take precise measurements—including your Pupillary Distance (PD) and Optical Centre heights—tailored specifically to your chosen frame and how it fits you. This ensures the best possible vision, comfort, and satisfaction with your finished glasses.

Why We Don’t Provide PD or Optical Centre Measurements:

  • PD and Optical Centre measurements are not part of an eye test; they are essential steps in the dispensing and lens fitting process.

  • These measurements are unique to each pair of glasses, depending on the frame shape, size, and how it sits on your face. They aren’t fixed numbers and can change from one frame to another.

  • We are fully responsible for ensuring that the lenses we supply are made to the highest standard using these bespoke measurements.

  • To protect both our customers and Peep Eyewear, we do not release these measurements to third parties. This helps prevent misuse or incorrect application of our measurements by another provider, which could lead to problems with your eyewear.

  • If another supplier were to use these measurements and the lenses weren’t right, they could try to shift the responsibility back to us. By keeping these details for our use only, we can take full accountability for the quality and accuracy of the lenses we provide.

Future Lens Orders:

If you’d like new lenses in the future, whether it’s an updated prescription or fitting into a different frame, we’ll take fresh measurements at the time. That way, we can ensure everything is just right for you.

We take pride in getting every detail correct and delivering glasses that not only look great but feel great and work perfectly. Thanks so much for your understanding of this policy—it’s all part of ensuring we deliver the highest quality service and stand behind everything we do.

Cookies

This website uses two kinds of cookies - these are small files that are stored on your computer or mobile device as you browse certain web pages - most websites use some kind of cookie data in order to work properly.

Session cookies are temporary cookies that only remain for the duration of your website visit.

Persistent cookies remain for much longer and use these mainly for analytical purposes so we can track how our customers are using the website in order to improve our service to you.

Cookies do not store personal information such as credit card details and we will never use cookies in relation to your personal information.

By using this website you agree to us using cookies in this way. You can disable cookies in your browser, however the website may not function properly.

Privacy

We are committed to protecting your privacy and only use the information you give us to send our newsletter or fulfil your orders.

See our Privacy Policy in full here.