We check your frame before your lenses are made
You can place your lens order first. Once we receive your glasses, we inspect the frame to make sure it is suitable for reglazing before your custom lenses enter production.
Your lenses are not non-refundable simply because you have placed an order. Custom lenses become non-refundable once production has begun, including tinting, coating or cutting lenses specifically for your order.
If your frame isn't suitable: we’ll contact you before making the lenses so we can discuss the available options with you.
The FL-41 sample is a non-refundable item.
Each sample is produced using an uncut 65–70 mm lens blank and tinted using the full FL-41 process, so you can see the true colour and depth of the tint.
Please note:
• FL-41 samples are not eligible for returns or refunds
• The sample is for colour and tint reference only
• The sample does not include prescription lenses or fitting
• The 50% sample is provided as a reference midpoint to help compare lighter or stronger final tint options