What’s included
- Supply and fit of a compatible custom screw
- Thread inspection and seating (re-tap if required)
- Hinge alignment and arm straightening
- Optional deep ultrasonic clean at checkout
Custom screw only: ~5 working days
Drill & custom screw (if extraction needed): 7–10 working days
How it works
- Order the repair online to receive your order number.
- Complete the Frame Check-In Form.
- Post your glasses with your name + order number inside the parcel.
If the original screw is snapped or seized inside the hinge, we’ll confirm and carry out the Drill & Custom Screw option before proceeding.
Custom screw – FAQs
The screw keeps coming loose — can you stop that?
Yes. We inspect the threads, re-tap if needed, and can apply appropriate thread retention so the screw holds under normal use.
Part of the screw is snapped inside the hinge — can it be removed?
Yes. We offer a drill & custom screw option to safely extract the broken shank and refit without damaging the hinge.
Do you match the original screw?
We select the closest compatible size, thread and head type. If a specialist or cosmetic match is required, we’ll confirm first.
Will the arm sit straight afterwards?
Yes — hinge alignment and arm straightening are included as part of the service.