What’s included
- Supply and fit of a compatible custom screw
- Thread inspection and seating (re-tap if needed)
- Optional thread retention to help prevent loosening
How it works
- Order the custom screw service to receive your order number.
- Complete the Frame Check-In Form.
- Post your glasses with your name + order number in the parcel.
If the original screw shank is stuck in the hinge, we’ll recommend (and confirm first) an upgrade to the Drill & Custom Screw option after inspection.
Custom screw – FAQs
The screw keeps backing out — can you stop that?
Yes. We inspect threads and re-tap if needed, and can apply appropriate thread retention so it holds under normal use.
Part of the screw is snapped off inside — can you remove it?
Yes. We offer a drill & custom screw option to extract the broken shank and fit a new screw without damaging the hinge.
Do you use stainless or brass screws?
We stock a range of materials and head types. We’ll choose the most compatible option and confirm if a special finish is required.
Will the arm sit straight after?
Yes — hinge alignment and arm straightening are included.