What’s included
- Sourcing a best-match crystal (colour, size, cut) for your frame
- Secure setting and alignment to match the original look
- Works with metal or acetate frames
- Optional deep ultrasonic clean add-on
Suitability & notes
- Exact matches aren’t always possible. We’ll confirm a close, sympathetic option before fitting.
- Multiple missing gems may require a set refresh for visual consistency (quoted case-by-case).
- We don’t replace factory logos or branded plaques; this service is for crystal stones only.
How it works
- Order online to receive your order number.
- Complete the Frame Check-In Form and upload a clear close-up photo of the missing gem.
- Post your glasses with your name + order number inside the parcel.
Crystal / diamanté – FAQs
Can you match the original crystal exactly?
We’ll source the closest possible match for colour, size and cut. If an exact match isn’t available, we’ll confirm the best sympathetic option with you first.
Do you replace multiple missing stones?
Yes. For several missing stones, we may recommend refreshing the set for consistent appearance. We’ll quote this once we see the frame.
Will the new crystal stay secure?
Yes — we use a secure setting. Please avoid heavy impact and harsh chemicals to maximise longevity.
Can you replace logo plaques or brand emblems?
No. This service covers crystal stones only, not factory logos or plaques.